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Facilitating Improvement - Staff and Client Engagement

Improvement and innovation are possible in any organization. Gain the knowledge and confidence to identify and leverage team dynamics to advance change management and innovation projects. Practical tips for engaging clients, customers and staff will be covered. You will acquire tools and techniques to capture the client or customer experience and use them to drive innovations. Proven approaches for engaging staff in everyday idea programs will also be presented.Learning Outcomes:

  • Understand the roles required to set up teams to drive improvement and innovation in any organization
  • How to identify and leverage team dynamics to advance improvement and innovation projects
  • Helpful tips and tools for engaging clients, customers and staff  Gain new tools to capture the client/customer experience that can be used to drive innovation

Applies Towards the Following Certificates

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