LINCO - Interpersonal Communication
1027649
Delivery Options
Classroom
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Interpersonal Communication
Learn about effective and appropriate leadership techniques for obtaining cooperation and commitment using effective communication. You will examine communication at its core and develop a practical roadmap for communicating effectively and efficiently through any conversation and in any situation.
Learning Outcomes:
- Apply communication methods and channels to influence positive outcomes
- Understand how language and actions impact your role as a leader
- Develop tactics for assertive communication
- Explore active vs. passive communication and listening with a purpose
- Understand barriers to effective communication
- Resolve and manage conflict
- Deliver constructive feedback in a positive manner
- Apply various techniques to improve rapport, motivation, efficiency and manage criticism
- Determine personal communication styles, various competencies and explore those of others both verbal and non-verbal
- Understand the importance of emotional intelligence and its relationship to communication in the workplace
Applies Towards the Following Certificates
- Professional Leadership Certificate : Professional Leadership Certificate (5 Required + 2 Electives)
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Penelope (Penny) Popp is an accomplished Professional Engineer, Project Management Professional, instructor, and leader. She has been navigating the complexities of delivering results in both the private and public sectors for over 20 years and in 2021 started her own consultancy firm. She has directed complex, multi-million-dollar projects and achieved success by entrusting her teams and forming partnerships with stakeholders.