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Operational and Strategic Problem Solving

Successful problem solving is just 8 steps away. Discover the cycle of improvement based on the scientific research
method and proven techniques for root cause analysis. Gain practice using the tools right in class so you can use
them within your organization right away.
This is a required course in the Change Management and Innovation Certificate.
Learning Outcomes:

  • Understand the benefits of a disciplined approach to solving‐problems
  • Understand the foundational principles of problem solving
  • Learn how to create a culture of curiosity
  • Understand and implement the Plan‐Do‐Check‐Act cycle
  • Engage others in team‐based problem‐solving and measurement
  • Use a template to structure the process and develop implementation plans

Applies Towards the Following Certificates

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Enrol Now - Select a section to enrol in

Section Title
Operational and Strategic Problem Solving
Type
In-person
Days
Th, F
Time
9:00AM to 4:30PM
Dates
Nov 19, 2026 to Nov 20, 2026
Schedule and Location
View Details
Contact Hours
14.0
Location
  • College Avenue Campus
Delivery Options
Classroom  
Course Fee(s)
CPD Course Fee non-credit $745.00
CEUs
14 CEUs
Drop Request Deadline
Nov 12, 2026
Transfer Request Deadline
Nov 12, 2026
Instructors

Section Notes

Withdrawal Policy:
Students who withdraw more than 10 business days prior to the course will receive a full refund minus $30 administration fee. If a student withdraws 10 business days or less prior to the course they are eligible for a transfer only.

 

Section Title
Operational and Strategic Problem Solving
Type
Online
Days
T, W, Th
Time
8:30AM to 11:30AM
Dates
Jan 26, 2027 to Jan 28, 2027
Schedule and Location
View Details
Contact Hours
14.0
Location
  • Online
Delivery Options
Online  
Course Fee(s)
PD Course Fee non-credit $745.00
CEUs
14 CEUs
Drop Request Deadline
Jan 19, 2027
Transfer Request Deadline
Jan 19, 2027
Instructors

Section Notes

Withdrawal Policy:
Students who withdraw more than 10 business days prior to the course will receive a full refund minus $30 administration fee. If a student withdraws 10 business days or less prior to the course they are eligible for a transfer only.
 
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