JSW029 - Foundations of Continuous Improvement
Foundations of Continuous Improvement
Public servants are expected to deliver high‑quality programs and services in environments that are increasingly complex and resource‑constrained. Continuous improvement offers a practical, collaborative approach to meeting these challenges by helping teams understand what quality looks like, identify what gets in the way, and design better ways of working together. This workshop introduces the core principles of continuous improvement and explores what “quality” means in a public‑sector context. Participants will learn to identify value and waste in their daily work, apply practical improvement tools, and understand why ongoing refinement is essential to effective service delivery. The session also emphasizes collaborative problem solving and the cultural foundations that allow teams to surface issues early and address them together.
Delivery
Online curriculum and full day, live, online workshop
Core Competencies Explored
Implementation & Improvement (Program & Project Management) and Evidence & Strategic Thinking (Policy & Context Knowledge)
Course Outline
This course will explore the following topics:
- Defining quality
- Foundation of Continuous Improvement
- Building the Team and Culture
- Tips and Tools
- Sustaining the Culture
Learner Outcomes
By the end of this workshop, you will be able to:
- Define quality and understand the importance of continuous improvement
- Identify waste and value
- Apply the tools of continuous improvement
- Design and apply collaborative approaches to solving problems that your team faces in their daily work.
- Understand the approach to creating and sustaining a culture of problem seeking and problem solving.
Applies Towards the Following Certificates
- Public Sector Workshop Series Certificate of Completion : Applicable Courses