Facilitating Improvement - Staff and Client Engagement
Learn the roles required to successfully set up teams to drive improvement and innovation in any organization. Students will gain knowledge of how to identify and leverage team dynamics to advance improvement and innovation projects.
Practical tips for engaging clients/customers and staff will be covered, as well as specific tools and techniques to capture the client/customer experience that can be used to drive innovations. Practical approaches for engaging staff in everyday idea programs will also be presented.
Applies Towards the Following Certificates
- Change Management and Innovation Certificate : Electives (3 required)