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Facilitating Improvement - Staff and Client Engagement

Learn the roles required to successfully set up teams to drive improvement and innovation in any organization. Students will gain knowledge of how to identify and leverage team dynamics to advance improvement and innovation projects.

Practical tips for engaging clients/customers and staff will be covered, as well as specific tools and techniques to capture the client/customer experience that can be used to drive innovations. Practical approaches for engaging staff in everyday idea programs will also be presented.

 

Applies Towards the Following Certificates

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Enrol Now - Select a section to enrol in
Section Title
Facilitating Improvement Staff and Client R
Type
Online
Days
M, T, W
Time
8:30AM to 11:30AM
Dates
Dec 11, 2023 to Dec 13, 2023
Schedule and Location
View Details
Contact Hours
14.0
Location
  • Online
Delivery Options
Online  
Course Fee(s)
CPD COURSE FEE non-credit $695.00
CEUs
14 CEUs
Drop Request Deadline
Dec 04, 2023
Transfer Request Deadline
Dec 04, 2023
Instructors
Section Notes
Withdrawal Policy:
Students who withdraw more than 10 business days prior to the course will receive a full refund minus $30 administration fee. If a student registers 10 business days or less prior to the course they are eligible for a transfer only.
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