Facilitating Improvement - Staff and Client Engagement

Learn the roles required to successfully set up teams to drive improvement and innovation in any organization. Students will gain knowledge of how to identify and leverage team dynamics to advance improvement and innovation projects.

Practical tips for engaging clients/customers and staff will be covered, as well as specific tools and techniques to capture the client/customer experience that can be used to drive innovations. Practical approaches for engaging staff in everyday idea programs will also be presented.


Applies Towards the Following Certificates

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Section Title
Facilitating Improvement Staff and Client R
M, T, W
8:30AM to 11:30AM
Dec 11, 2023 to Dec 13, 2023
Schedule and Location
Contact Hours
  • Online
Delivery Options
Course Fee(s)
CPD COURSE FEE non-credit $695.00
Drop Request Deadline
Dec 04, 2023
Transfer Request Deadline
Dec 04, 2023
Section Notes
Withdrawal Policy:
Students who withdraw more than 10 business days prior to the course will receive a full refund minus $30 administration fee. If a student registers 10 business days or less prior to the course they are eligible for a transfer only.
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