Negotiation & Conflict Resolution

Examine why conflict arises in the workplace, discuss the importance of resolution mechanisms and learn practical tips for managing conflict. You will also learn constructive routes to communication and agreement, consider your own method of dealing with conflict and practice options for communicating more effectively.

Learning Outcomes:

  • Define different types and drivers of conflict
  • Develop self-awareness and sensitivity to diverse settings, situations and people
  • Understand why conflict matters, what you can do about it, and reframe conflict as an opportunity for growth
  • Learn tools and strategies to manage conflict, and when to get help
  • Learn negotiation strategies and styles
  • Describe various negotiation contexts and stages
  • Build trust and communicate effectively to mitigate conflict


Applies Towards the Following Certificates

Enrol Now - Select a section to enrol in
Section Title
Negotiation & Conflict Resolution
W, Th, F
1:30PM to 4:30PM
Mar 13, 2024 to Mar 15, 2024
Schedule and Location
Contact Hours
  • Online
Delivery Options
Course Fee(s)
CPD Course Fee non-credit $695.00
Drop Request Deadline
Mar 06, 2024
Transfer Request Deadline
Mar 06, 2024
Section Notes
Withdrawal Policy:
Students who withdraw more than 10 business days prior to the course will receive a full refund minus $30 administration fee. If a student registers 10 business days or less prior to the course they are eligible for a transfer only.
Required fields are indicated by .