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Negotiation & Conflict Resolution

Examine why conflict arises in the workplace, discuss the importance of resolution mechanisms and learn practical tips for managing conflict. You will also learn constructive routes to communication and agreement, consider your own method of dealing with conflict and practice options for communicating more effectively.

Learning Outcomes:

  • Define different types and drivers of conflict
  • Develop self-awareness and sensitivity to diverse settings, situations and people
  • Understand why conflict matters, what you can do about it, and reframe conflict as an opportunity for growth
  • Learn tools and strategies to manage conflict, and when to get help
  • Learn negotiation strategies and styles
  • Describe various negotiation contexts and stages
  • Build trust and communicate effectively to mitigate conflict

 

Applies Towards the Following Certificates

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Enrol Now - Select a section to enrol in
Section Title
Negotiation & Conflict Resolution
Type
Online
Days
W, Th, F
Time
1:30PM to 4:30PM
Dates
Jun 12, 2024 to Jun 14, 2024
Schedule and Location
View Details
Contact Hours
14.0
Location
  • Online
Delivery Options
Online  
Course Fee(s)
CPD COURSE FEE non-credit $695.00
CEUs
14 CEUs
Drop Request Deadline
Jun 05, 2024
Transfer Request Deadline
Jun 05, 2024
Instructors
Section Notes
Withdrawal Policy:
Students who withdraw more than 10 business days prior to the course will receive a full refund minus $30 administration fee. If a student registers 10 business days or less prior to the course they are eligible for a transfer only.
Section Title
Negotiation & Conflict Resolution
Type
In-person
Days
M, T
Time
9:00AM to 4:30PM
Dates
Nov 18, 2024 to Nov 19, 2024
Schedule and Location
View Details
Contact Hours
14.0
Location
  • College Avenue Campus
Delivery Options
Classroom  
Course Fee(s)
CPD Course Fee non-credit $695.00
CEUs
14 CEUs
Drop Request Deadline
Nov 11, 2024
Transfer Request Deadline
Nov 11, 2024
Instructors
Section Notes
Withdrawal Policy:
Students who withdraw more than 10 business days prior to the course will receive a full refund minus $30 administration fee. If a student registers 10 business days or less prior to the course they are eligible for a transfer only.
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