Navigate Difficult Conversations

Are some conversations simply too difficult to manage – or do you wish you had handled a particular discussion differently?  As we navigate meetings, interactions both professional and personal, as well as situations where consensus or strategic decisions need to be collectively agreed upon, making certain our message is received as intended can be a significant challenge.  Moving from face-to-face conversations to virtual environments adds an additional layer of complexity that is often unfamiliar and can be riddled with potential pitfalls.

Explore different approaches to communication and uncover personal triggers within difficult conversations.  You will learn about the importance of flexibility in approach, and why being curious can help move a conversation from disagreement to mutual understanding.  This course is intended to provide learners with new skills, knowledge and tools to support effective communication. 

Learning Outcomes:

  • Understand the elements of productive conversations and best practices for sharing perspectives
  • Assess your communication style and how to improve
  • Plan your approach ahead of time
  • Provide feedback from a neutral place and receive feedback gracefully
  • Effectively communicate even when emotions and conflict are involved
  • Manage competition and the pull to win within conversations
  • Navigate emotions, personality differences, and challenging behaviours
  • Define desired outcomes for your conversations then achieve them

Skills and Competencies Gained:

  • Communicating During Conflict
  • Influence Through Conversation
  • Productive Feedback
  • Navigating Emotions and Differences


  • Number of hours: 14 hours
  • Assessment: Participation; 80% attendance of each day
  • Previous education required: None
  • Delivery: Remote
  • Achievement: Navigate Difficult Conversations Microcredential

Applies Towards the Following Certificates

Enrol Now - Select a section to enrol in
Section Title
Navigate Difficult Conversations
T, W, Th
8:30AM to 11:30AM
Jan 16, 2024 to Jan 18, 2024
Schedule and Location
Contact Hours
  • Online
Delivery Options
Course Fee(s)
CPD COURSE non-credit $695.00
Drop Request Deadline
Jan 09, 2024
Transfer Request Deadline
Jan 09, 2024
Section Notes
Withdrawal Policy:
Students who withdraw more than 10 business days prior to the course will receive a full refund minus $30 administration fee. If a student registers 10 business days or less prior to the course they are eligible for a transfer only.
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