HLNDC - Navigate Difficult Conversations
Navigate Difficult Conversations
Are some conversations simply too difficult to manage – or do you wish you had handled a particular discussion differently? As we navigate meetings, interactions both professional and personal, as well as situations where consensus or strategic decisions need to be collectively agreed upon, making certain our message is received as intended can be a significant challenge. Moving from face-to-face conversations to virtual environments adds an additional layer of complexity that is often unfamiliar and can be riddled with potential pitfalls.
Explore different approaches to communication and uncover personal triggers within difficult conversations. You will learn about the importance of flexibility in approach, and why being curious can help move a conversation from disagreement to mutual understanding. This course is intended to provide learners with new skills, knowledge and tools to support effective communication.
Learning Outcomes:
- Understand the elements of productive conversations and best practices for sharing perspectives
- Assess your communication style and how to improve
- Plan your approach ahead of time
- Provide feedback from a neutral place and receive feedback gracefully
- Effectively communicate even when emotions and conflict are involved
- Manage competition and the pull to win within conversations
- Navigate emotions, personality differences, and challenging behaviours
- Define desired outcomes for your conversations then achieve them
Skills and Competencies Gained:
- Communicating During Conflict
- Influence Through Conversation
- Productive Feedback
- Navigating Emotions and Differences
Summary:
- Number of hours: 14 hours
- Assessment: Participation; 80% attendance of each day
- Previous education required: None
- Delivery: Remote
- Achievement: Navigate Difficult Conversations Microcredential
Applies Towards the Following Certificates
- High Impact Leadership Professional Microcertificate : High Impact Leadership Microcertificate Courses