Customer Service Excellence

Customers are the lifeblood of organizations. Customer care includes relationship building and management which includes critical considerations in building and maintaining positive relationships between companies and organizations and their clients or customers; in turn supporting important business goals and strategic objectives.

In this course, you will examine best practices and necessary skills to cultivate genuine and authentic engagement while improving the customer service experience. Through examining real life organizations, scenarios and application of best practices in various business industries and settings, this course is designed to be a catalyst in advancing the skills required for customer service excellence.

Applies Towards the Following Certificates

Enrol Now - Select a section to enrol in
Section Title
Customer Service Excellence
M, T, W
1:30PM to 4:30PM
Nov 25, 2024 to Nov 27, 2024
Schedule and Location
Contact Hours
  • Online
Delivery Options
Course Fee(s)
CPD Course Fee non-credit $695.00
Drop Request Deadline
Nov 18, 2024
Transfer Request Deadline
Nov 18, 2024
Section Notes

Withdrawal Policy:
Students who withdraw more than 10 business days prior to the course will receive a full refund minus $30 administration fee. If a student registers 10 business days or less prior to the course they are eligible for a transfer only.

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