Customer Service Excellence
Customers are the lifeblood of organizations. Customer care includes relationship building and management which includes critical considerations in building and maintaining positive relationships between companies and organizations and their clients or customers; in turn supporting important business goals and strategic objectives.
In this course, you will examine best practices and necessary skills to cultivate genuine and authentic engagement while improving the customer service experience. Through examining real life organizations, scenarios and application of best practices in various business industries and settings, this course is designed to be a catalyst in advancing the skills required for customer service excellence.
Applies Towards the Following Certificates
- Professional Management Certificate : Electives (3 required)